Sunfish Services - From Handwritten Reports to Device Level Accuracy.

Industry

System Integrator

The Challenge

The main challenge for Sunfish was reliably tracking which individual devices were tested during maintenance visits, rather than relying on handwritten service reports from engineers.

The Solution

By using nimbusGo and the mobile app Sunfish has gained precise visibility into device testing times, improved service planning, and enhanced customer transparency.

Key Products

nimbusGo, Nimbus Portal, Nimbus Digital App

sunfishservices.com

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PAPERLESS

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Transparency

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Operational Efficiency

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Compliance Evidence

"No other product I’ve seen matches nimbusGo's capability and the level of compliance it delivers should be the industry benchmark."

John Battersby

Managing Director

About Sunfish Services

Sunfish Services help organisations with their fire alarm and security system needs. They install, maintain, and repair fire alarm and security systems to help organisations to protect their employees, properties and assets.

The Challenge❌

Accurately recording which individual devices were tested during maintenance visits was becoming difficult. The team previously relied on handwritten service reports which lacked consistency and detail so needed to find a better solution.

The Solution✅

nimbusGo provided full comprehensive asset registers on the Nimbus Digital mobile app. The team simply uploaded the panel configuration into the Nimbus Portal and engineers were then able to automatically log device test results which included the date & time of test and the panel, loop and device numbers.

The Results💡