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Allsaved - Improving Fault Response and Diagnostics with Nimbus Connect

Allsaved_office_nimbus_web_portal

Industry

System Integrator

The Challenge

AllSaved were often informed about faults too late, with limited panel information available before engineers attended site. Historical fault data was difficult to access, making intermittent faults harder to diagnose and sometimes leading to multiple site visits.

The Solution

Nimbus Connect provided live fault alerts, remote panel visibility and access to historical event data, allowing engineers to diagnose issues before attending site and respond more proactively.

Key Products

Nimbus Connect, Nimbus Notify App, Nimbus Portal, Nimbus Digital App

www.allsaveduk.com/
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Faster fault response times
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Fewer repeat site visits
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Remote fault diagnostics
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Proactive Fault management

"Nimbus is a great tool for the engineer and customer. Ensuring you are testing 100% over the year giving customers the peace of mind their system is fully tested."

Alex Lawther

Fire Safety Engineer

“The automated monitoring and instant reporting save us hours of admin, letting the team focus on what really matters – keeping our sites safe.”

Sarah Thorne

Sales and Operations Administrator

"Nimbus with the live alerts and detailed logs, enables us to always be well prepared, prompt, and to know everything is compliant across all sites."

Ashleigh Sarabi

Sales and Operations Administrator

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About Allsaved Ltd

Allsaved provide fire alarm maintenance services across sites, including one of the UK’s largest energy infrastructure and renewable energy companies. With large and complex sites to maintain, ensuring efficient testing, accurate asset records and compliance reporting was essential.

The Challenge❌

Maintaining fire alarm systems across multiple customer sites created a visibility problem.

Faults were not always reported immediately, meaning engineers could be informed hours, or even days, after an issue first occurred.

When faults were eventually reported, site staff often couldn’t provide the detailed panel information needed to diagnose the issue remotely.

This created several operational problems:

  • Engineers attending site without knowing the fault condition
  • Difficulty diagnosing intermittent issues
  • Multiple site visits for the same issue
  • Delays sourcing the correct parts
  • Increased labour time and unnecessary disruption

Like many service providers, AllSaved needed better visibility before arriving on site.

The Solution✅

Nimbus Connect gave AllSaved live access to fire alarm panel data across connected sites.

As soon as a fault occurred, engineers could see:

  • Fault type
  • Device information
  • Zone and panel data
  • Historical event logs
  • Live notifications via mobile and portal

Rather than waiting for a customer to explain the issue, engineers could assess the situation remotely before attending site.

This meant engineers arrived better prepared, with the right information and a clearer understanding of the likely cause before stepping through the door.

Nimbus Connect also helped reduce the challenge of intermittent faults by providing historical event visibility that would normally be lost or overwritten on many panels.

The Results💡

Using Nimbus Connect, Allsaved improved fault response times and reduced the number of repeat site visits. Engineers arrived on site better prepared, improving first-time fix rates and overall efficiency. This reduced labour time, improved service delivery and allowed Allsaved to provide a more proactive service across properties. 

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